You just need to complete Alavi’s simple onboarding process, which requires you to: register using your email or social logins (Facebook/Google), connect your brand’s Facebook Ad Account and Fan Page (give Alavi the ‘create ads’ permission), and select the Facebook Pixel for your products.

Your brand should have an active Facebook Ad Account, Fan Page and Pixel.

To get Alavi’s Optimization Recommendations, your brand’s Ad Account should ideally have at least 10 ad sets that have been active for more than 4 days, so the Recommendation Engine has enough data to function properly. But if you are unable to get recommendations, don’t worry because the data tables in Alavi’s Optimize section provide all the information you need to make well-informed decisions.

To see how engaged your customers and fans are with targeting options in Alavi Insights, your Fan Page needs to have had a 1000+ interactions (likes, comments etc.) and your Pixel should have recorded a 1000+ purchases. If you don’t meet these minimums, you can still use all the other metrics provided by Alavi Insights, like competitor fan engagement and audience overlap, to assess whether a targeting option is right for your brand.

If you meet the minimum requirements for active ad sets (see ‘What is required to use Alavi?’), you will see Alavi’s Optimization Recommendations as soon as you finish onboarding. To see how engaged your customers and fans are with targeting options in Alavi Insights, this will also be available immediately after onboarding if you have sufficient fan interactions and purchases (see ‘What is required to use Alavi?’) as well as previously used Custom Audiences and Lookalike Audiences in Facebook (if you have not used these, Alavi may require up to 48 hours to set these up for you).

Yes. Alavi’s Optimization Recommendations are based on data that can only be accessed through your brand’s Facebook Ad Account. In Alavi Insights, Customer and Fan Engagement information requires a connection to your brand’s Fan Page (with ‘create ads’ permission) and Pixel.

No, Alavi will never make changes to your account or your advertising. It will only extract data for processing and reporting.

Up to 3 users from the same brand can register profiles for a single Alavi Smart subscription and use Alavi simultaneously. If require more than 3 users, please contact us.

Alavi runs on Amazon Web Services (AWS), one of the most secure and trusted cloud computing environments in the world.

Alavi does not save any data from your Facebook Ad Account. All the data Alavi uses is processed in real-time and is not stored on any of its data bases.

Alavi does not offer refunds as it offers free versions, so users can use it before making a purchase. If you need to cancel a subscription, please contact us.

To redeem your PitchGround coupon and register for Alavi, please visit: https://lead.alavi.ai/pg_signup

Please visit the following link and select “Connect to Your Existing User Profile”: https://lead.alavi.ai/pg_signup

To change your PitchGround package, log in to your PitchGround account. You cannot make changes through Alavi.